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Wallis & FutunaShipping & Delivery Center
- Orders can be cancelled or modified within 2 hours after being placed.
- Canvas/ Poster/ Metal Sign: These packages cannot be delivered to a PO box.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this
- For more detailed information and instructions, please visit our Replacement & Refund Policy.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- Learn more about Shipping Policy here.
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All items offered on draconer are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
SHIPPING & HANDLING
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:
- Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
ESTIMATED TIME OF ARRIVAL
| PRODUCT | PRODUCTION TIME (BUSINESS DAYS) |
SHIPPING TIME (BUSINESS DAYS) |
|---|---|---|
| Apparel | 3 - 5 | 7 - 10 |
| Mug |
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5 - 7 | 7 - 14 |
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7 - 14 |
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| Other | 5 - 7 |
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Please note:
- The above time frame is only applied for orders to the US with standard shipping methods.
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
- Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- Pillow, Fleece Blanket products: only available in US
- When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering draconer.com and if you have any questions, please don't hesitate to contact us via: support@homacus.com
Payment Methods
At draconer, we accept all major credit cards and payments made through PayPal. Payment must be made in full before shipment.Our products are personalized and hand-crafted according to your specific design and request. We will start production of your order upon confirmation of payment.In order to place a payment, simply click on either the “Proceed To Checkout” or the “PayPal Checkout” buttons on our website. You will be automatically directed to the selected payment-processing website, where you will have the option to pay with either your credit card or through PayPal.
If you wish to pay with your credit card, please use the “Proceed to Checkout” option on the shop page. You may pay using your Visa, MasterCard or American Express. In addition, you can use PayPal. There is no need to be a PayPal member in order to pay with credit card through PayPal. Please use the “Checkout With PayPal” option on the shopping cart page.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
- After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
- You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
- You can use the PayPal as you want according to the on-screen instructions.
Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
- The reasons why we suggest you use PayPal:
- Payment is traceable. By using your PayPal account, you can trace the status of your payment.
- When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.